Japanese
Residential Service

F.A.Q.

Products and Services

Q1 How do I apply for IchibanTALK?
Click here for an online application. Or, call the KDDI America Customer Support Center (1-888-533-4649) to apply.
Q2 What kind of information do I need to have at the time of application?
You need to have your address in the US, telephone number, Social Security number and valid credit card information to apply.
Q3 Why do I need to register my Social Security number and credit card information?
We require your Social Security number and credit card information for credit references. We will not make any charges to your credit card unless you instruct us to use your credit card for payment.
Q4 When I apply for IchibanTALK, do I need to inform my current long distance company to terminate the service?
It is not necessary. However, we do recommend that you inform your current long distance company after you switch to IchibanTALK to avoid mistakenly applied monthly charges after change your service.
Q5 Can I apply for IchibanTALK without switching my current long distance company?
No. You have to change your long distance company to use IchibanTALK services.
Q6 Can I switch only international service to IchibanTALK?
No. Ichiban TALK is a comprehensive service that includes domestic long distance and international calls.
Q7 What is the rate for domestic long distance calls?
US domestic long distance calls cost 10¢ per minute.
Q8 Can I still use a 10-10-XXX code after I apply for IchibanTALK?
Yes. However, if you use a 10-10-XXX code, you will receive separate bill for those calls. This separate bill will not come from KDDI America.
Q9 Can I switch my regional toll call service to IchibanTALK?
No. We do not provide regional toll call services. Your local service provider may also provide regional toll call service. Please contact your current local phone company for more information.
Q10 What is my long distance calling area?
Local, regional toll call, long distance areas are determined by local carriers. Please contact your local phone company for more information.
Q11 Is it possible that I will get charged for a switching fee to change to IchibanTALK?
Possibly. Your local phone company may charge a switching fee. If you do get charged a switching fee, please fax or mail a copy of your bill to KDDI America Customer Support Center (Fax: 1-888-533-8399). We will reimburse you for the switching fee on your next KDDI America phone bill.
Q12 How long will it take for my service to change after apply for IchibanTALK?
Your service will change in approximately 5-10 business days.
Q13 How can I verify that my long distance service has switched properly?
Please call the verification number (1-700-555-4141) from your registered telephone number. If the switch is complete, you will hear KDDI America's recording.
Q14 I cannot access to the verification number (1-700-555-4141). What should I do?
Your local phone company offers the service which blocks the calls from your phone to the numbers with (700) and (900) area codes, since some phone numbers with these area codes are for toll information services. Sometimes your phone line is blocked for those services although you have never place an order. If you would like to remove the block, please call your local phone company directly. However, if you do not have the restriction and still not able to hear KDDI America recording, please call the KDDI America Customer Support Center (1-888-533-4649).
Q15 How do I call Japan after switching to IchibanTALK?
Dial "011-81-and then the telephone number excluding the 0"
Q16 Can I apply for IchibanTALK for my cellular phone number?
No. However, you can apply for our discount cellular phone calling plan "Dokodemo Talk".
Q17 Are there any rates changes based on time of the day, or after certain amount of time have passed?
No. We provide a 365-day, 24-hour flat rate.
Q18 How are the charges calculated?
KDDI America changes for a minimum of 30 seconds per calls, and then for every 6 seconds increment. However, calling cards and calls to Mexico are charged for a 1 minute minimum per call, then for 1 minute increment.
Q19 What are the rates for calls to countries other than Japan?
For rate for other countries, click here.
Q20 Will I be charged any connection fee?
No.
Q21 Can I order a new telephone number at KDDI America?
No. Please call your local phone company to obtain a new telephone number.

Kakehodai Plan

Q1 How do I apply for the Kakehodai Plan?
If you are already an IchibanTALK customer, please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com with the following information: your account name, registered telephone number, the type of plan you wish to apply for, and the starting date. However, please note that whenever you apply, the Kakehodai Plan will start on the first day of the following month. We are not able to accept any changes in the middle of the month.
Q2 f I apply for the Kakehodai Plan, will I get charged any monthly fee other than the fixed Kakehodai Plan rate?
No. We do not charge any monthly fees to customers who have applied for the Kakehodai Plan.
Q3 Can the Kakehodai Plan's minutes include international calls to countries other than Japan, or US domestic long distance calls?
No. Only calls to Japan are included in the Kakehodai Plan.
Q4 What is the period calculated for each billing cycle in the Kakehodai Plan?
Monthly usage is calculated from the first day to the last day of the month.
Q5 If I do not use all of the minutes of the Kakehodai Plan, will the minutes roll over to the next month?
No. You cannot rollover your unused minutes. Furthermore, you will be charged the full fixed rate even if there are unused minutes for the billing cycle.
Q6 How do I check how many minutes I have left over?
Please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com with your account information.
Q7 Can I change my current Kakehodai Plan?
Yes. You may change your current Kakehodai Plan. Any changes that you make will be effective starting on the first day of the following month. If you wish to change, please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com with your account information.

Billing

Q1 What other charges will appear on my bill other than communication charges?
You will see the following charges on your monthly invoice:
  • Federal Tax: 3% of total communication charges
  • State Tax: Percentage determined by your State
  • Local Tax: Percentage determined by your County
  • Universal Service Fund (Established to help provide affordable, high quality communication services. All telecommunications service providers are required to contribute to this fund by the FCC): USF rate are subject to change. Please call the KDDI America Customer Support Center(1-888-533-4649), or send an email to talk@kddia.com for current rate.
  • PICC (Pre-subscribed Inter-exchange Carrier Charge. This is a long distance carrier selection fee required by the FCC.): For a primary residential line: $1.50, and for a multi-line residential line: $2.50.
Q2 What do the communication charges include?
The communication changes include all of the US domestic long distance and international usage not included in a monthly fee, or a fixed fee.
Q3 Is IchibanTALK monthly invoice included in my local phone company bill?
No. You will receive a separate monthly bill for IchibanTALK directly from KDDI America.
Q4 Why do I see a balance brought on the bill even though I have paid the previous balance in full?
Payments received are applied to the invoice only if they are received by the due date. To check the status of a payment, please call the KDDI America Customer Support Center(1-888-533-4649), or send an email to talk@kddia.com.
Q5 What are my payment options?
KDDI America accepts payment by credit card or personal check.
Q6 Where should I send the check?
Please send your check to the following address with a invoice slip or your account number.

KDDI America, Inc. - LDS Dept.
P.O.Box 7777-W510049, Philadelphia, PA 19175-0049

Q7 What is the billing cycle?
The invoice is issued around the 15th of the month for all usage from the first day through the final day of the previous month.

Moving and Termination

Q1 How can I disconnect the service?
Please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com with the following information:
  • Name of the account
  • Registered telephone number
  • Account number
  • Termination date (Except weekend and holidays)
  • Reason for termination
  • Billing address and payment method after the termination
Q2  I am moving and my telephone number will change. What should I do?
We require a new application for your new telephone number. Please call the KDDI America Customer Support Center (1-888-533-4649) after you obtain the new number.

Calling Card Services

Q1  Is there any monthly fee for calling cards?
If you are registered IchibanTALK customer, there is no monthly fee. However, if you are not registered with IchibanTALK, there is a $2.00 monthly fee per calling card number.
Q2 What is the rate for using the calling card?
For US domestic calls, you will be charged 25 cents per minute, and for calls to Japan, 40 cents per minute. For rates for other countries, please click here.
Q3 What is the access number from the US and Canada?
The access number is 1-866-261-6418.
Q4 Can I use my calling card in countries other than the US and Canada?
Yes. Please click here for instructions and rates.
Q5 How do I apply for a calling card?
If you are applying only for a calling card, please click here. If you are already an IchibanTALK customer, please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com with your account information.
Q6 I forgot the PIN number for my calling card. What should I do?
For security purposes, we are not able to give you your PIN number over the phone or via email. If you cannot remember your PIN number, you have to change it to a new PIN number. Please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com for assistance.
Q7 If I terminated IchibanTALK service, do I have to terminate the calling card service too?
Yes. You may not use the same calling card number. However, you may apply for a new calling card number with a $2.00 monthly fee per calling card number.

Mileage

Q1 Can I register a mileage number that is registered under a name other than the account name?
No. Only the subscriber's mileage account is acceptable.
Q2 Can I register a mileage number for a carrier other than JAL or ANA?
No. Currently we only accept JAL and ANA mileage accounts.

Troubleshooting

Q My long distance company changed without my authorization. What should I do?
This is called slamming, which is an activity prohibited by law. Unfortunately, if your number is slammed, and you still wish to use IchibanTALK, you will require a new application. Please call the KDDI America Customer Support Center (1-888-533-4649), or send an email to talk@kddia.com for assistance if your telephone number is slammed.

Residential Services

Business Services

  • System Integration
  • Voice
  • Network
  • Internet
  • Data Center

For Inquiries: KDDI AMERICA CustomerSupport Center
TEL: 1-888-533-4649 / E-mail: talk@kddia.com